Process For You

Every itinerary is personalized to the people traveling, and our adaptable process shifts with your changing needs and wishes.

FAQs

What services do you offer?

I arrange flight or rail + hotel packages or resorts, guided tours, cruises, car rentals, travel insurance, and custom itineraries using a network of trusted suppliers. We handle it all.

What kinds of special rates, perks, or upgrades can I expect?

I'll review available special rates, perks and upgrade options with you and build your package based on the choices you make. Perks (upgrades, credits, room types, transfers, etc.) vary by supplier and are subject to availability.

  • Negotiated or discounted rates (exclusive package pricing)
  • Room upgrades or preferred room locations (subject to availability)
  • Resort credits or onboard credits for services/activities
  • Complimentary breakfast or dining credits
  • Early check‑in / late check‑out (when available)
  • Complimentary transfers or airport meet & greet
  • Priority seating or boarding (cruises/airlines when possible)
  • Complimentary amenity welcome (champagne, snacks, local treats)
  • Room/airport amenity bundles (spa credits, excursions, Wi‑Fi)
  • Group or contracted rates and perks for weddings, groups, or corporate bookings
  • Amenity or rate protection (price-match or adjustment windows where offered)
  • Dedicated supplier support / VIP concierge access
Which suppliers do you work with?

I work with a range of suppliers, including just about every airline, rent-a-car, & hotel provider you can think of. Also several cruise suppliers, including Royal Caribbean, Princess, Disney, etc. Also many resorts,  tour, & transportation/ride service companies across the globe, and more.

Do you charge planning retainer / service fees?

Yes. I charge a service fee (10%) for personalized trip planning, supplier research, booking coordination, and customer support before, during, and after travel.

What is a planning retainer? What is a service fee?

A planning retainer is an upfront payment to begin personalized trip work; it’s credited toward your final service fee. The service fee is 10% of the trip total and covers itinerary design, supplier coordination, perks requests, and on‑trip support — any remaining service fee is due at booking. Retainers are refundable only if no substantive work has been performed; supplier deposits are separate and must be paid to confirm reservations.

How do I book with you?

Submit an inquiry online, call, or email me. I'll confirm availability, pricing, and any fees, then send a secure payment link and booking confirmation.

How do payments work?

I accept major credit cards and secure online payments. A deposit is typically required to secure reservations; final payment depends on supplier terms. Exact payment terms are shown on your invoice.


I typically process payments directly through the travel supplier’s secure systems. Once a payment has been processed, you receive a confirmation. Simple, direct, and transparent.


Regarding payment options each individual supplier has various options for payment. I will of course go over all options and provide documentation for your records.

Are prices final or can they change?

Prices reflect supplier rates at time of booking but may change for unticketed or unconfirmed reservations due to availability, currency fluctuations, or supplier updates. I’ll notify you of any changes.

Do you receive commissions or referral fees?

Yes — I may receive commissions or fees from some suppliers. We disclose material relationships where required and always aim to recommend the best value for your trip.

What is your cancellation and refund policy?

My cancellation policy varies by supplier and product. If you need to cancel, contact me as soon as possible — I'll notify the supplier and request any available refund.

-Please view Terms of Use page for more information.

Is the service fee refunded if I cancel?

Please note the service fee is non‑refundable. It covers the personalized planning, supplier coordination, and support we provide from initial consultation through booking — work that is performed regardless of travel completion.

-Please view Terms of Use for more information.

Can you help with changes after booking?

Yes. I'll assist with changes, but fees and supplier penalties may apply. I’ll explain any costs before proceeding.

  • Retainer refundable only if no substantive work has been performed (substantive work includes supplier research/availability checks, provisional holds, detailed proposals, or more than 45 minutes of dedicated planning). Once substantive work begins, the retainer becomes non‑refundable and is treated as earned/credited to the service fee.
Do you offer travel insurance?

I recommend travel insurance and can provide options covering trip cancellation, interruption, medical, and baggage. Insurance is optional unless required by a supplier.

What if my flight is delayed, cancelled or I have an emergency while traveling?

Contact me immediately and I’ll coordinate with the supplier to help rebook or secure assistance. For urgent issues while abroad, call our emergency line at (318) 250-5123.

Do you handle visas and travel documents?

I provide guidance on visa and entry requirements but do not issue visas. I can recommend visa services or check requirements for your destination.

Are supplier logos and names used with permission?

I use supplier names and logos in accordance with each supplier’s branding guidelines. Contact me if you have questions about a specific partner listing.

How far in advance should I book?

For peak seasons and popular destinations, book 4–12 months in advance. For off-peak travel, 1–3 months is often sufficient. Cruises and group travel may require earlier booking.

Do you handle group or corporate travel?

Yes. I offer group booking coordination and corporate travel services, including custom itineraries, negotiated rates, and on-trip support.

Do you just recommend options that earn the biggest commission?

No — my priority is finding the best fit for you. I evaluate options across suppliers based on price, value, inclusions, and reliability, and recommend what matches your preferences.

Do you price-match supplier websites?

I regularly monitor publicly available promotions and preferred-partner perks to deliver the best value. If you see something compelling, share it with us — I’ll compare it “apples-to-apples” to confirm it’s legitimate and, where possible, match or even improve the overall value with added benefits.

What payments are due and when?

Deposit due at booking to secure your reservation (amount varies by supplier, but I'll communicate with you the specifics when the time comes). Final payment is due per supplier terms—typically 45–90 days before travel; large/group bookings may have interim payments. Add‑ons and upgrades are charged when confirmed.


Regarding Planning Retainer/Service Fee, please view Service-Fees page.


For your exact payment schedule, see your invoice or contact jw@curationoftravel.com / (318) 250‑5123.


Please always feel free to call or email regarding any questions or concerns. 

Can you accommodate dietary or mobility needs?

Yes. We can request dietary accommodations and mobility assistance with suppliers, hotels, and carriers. Please notify us at booking and provide details (dietary restrictions, allergies, mobility aids, accessibility needs). Some requests require advance notice or medical documentation and are subject to supplier approval — we’ll confirm what’s possible and any related costs. Contact jw@curationoftravel.com or (318) 250‑5123.

How do I get support or contact you?

Email jw@curationoftravel.com, call (318) 250-5123, or use the contact form on our site. For urgent travel issues while abroad, call our emergency line at (318) 250-5123.